Tell us about our service

Service Delivery/improvement Questionnaire

As part of our drive to improve our service delivery to you, our valued client, we would appreciate your feedback on the questions below.

Please complete the form below:

For each question please provide a rating from 1 (being “Poor”) to 5 (being “Excellent”)

AGENT	1) The explanation of the Offer To Purchase & Finishes Schedule?	1 2 3 4 5
	2) Prompt return of messages (e-mail/sms/calls)?	1 2 3 4 5
	3) Promptness in keeping appointments?	1 2 3 4 5
	4) Friendliness and enthusiasm?	1 2 3 4 5
BOND FINANCE	1) The banks' service delivery?	1 2 3 4 5
	2) Our assistance in obtaining your bond finance?	1 2 3 4 5
DEVELOPER / BUILDER	1) State of your property upon occupation?	1 2 3 4 5
	2) Level of service in attending and completing your snags (if any)?	1 2 3 4 5
	3) Level of professionalism by site manager / building staff?	1 2 3 4 5
ATTORNEY / CONVEYANCER	1) The explanation of the transfer & bond process?	1 2 3 4 5
	2) The level of accuracy of transfer/bond documents?	1 2 3 4 5
	3) The level of professionalism by the conveyance firm?	1 2 3 4 5
MANAGING AGENTS	1) The accuracy of monthly levy statements?	1 2 3 4 5
	2) Prompt return of messages (e-mail/sms/calls)?	1 2 3 4 5
	3) Level of professionalism in general by managing agents?	1 2 3 4 5
GENERAL	1) Would you purchase another property through us?	Yes No
	2) In relation to the market, is your property good value for money?	Yes No
	3) Would you like a comparative market valuation of your property?	Yes No
COMMENTS
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